Red Robin Burgers
Of course when we arrived they were busy. We didn’t end up waiting long, about 15-20 minutes. We were then seated. So we order some soft drinks and a couple appetizers and start to dig in while we were waiting for our food. Now we were part of the party of six at our table that evening. Three of the kids chose to have chicken strips and fries. My daughter wanted cheese fries. The chicken arrived COLD! And the cheese fries.. had a slice of cheese thrown over the top.. it wasn’t even melted. My plate was a burger very well done. They were instructed to cut it to make sure. I also ordered my fries loaded, but with none of the sauce that they add. My burger was RED. It wasn’t pink and it wasn’t very well done, it was red.. And the fries were loaded with the sauce. They were even kind enough to bring me EXTRA sauce on the side. I was furious! By the time we could catch our waitress, no one wanted to sit any longer to wait for hot, fully cooked food. We mentioned it to the server, but she offered no solution.. no money off the bill, nothing other then another 30 minute wait for hot food. We declined that offer. I was unhappy and fired off a tweet about the horrible food and the horrible service.
Tacky? I think so. But I will let you be the judge of that!
It is one thing to have a business and have a mistake. They happen. We all have them in daily life. But to allow cold, uncooked food to be served.. there is no way around that. It’s truly sad for me because they only have one restaurant here and it’s a poor look when you have this many thing that go wrong. I’ve tried to contact them. I’ve tried to keep it under wraps so that I could just deal with it. I share this post and the tweets not to turn people away, but for everyone to see how business and ethics are completely lost. It seems like no one truly cares and for that reason I shed light to this subject. How can we just wash away problems and then not follow up. Is this the way we run businesses? No more Red Robin Burgers for this family. I will never recommend them, I will never eat there, I will never purchase a gift certificate there.. Ever. Customer service is so very important in an economy were every single person needs the business. This is one business I will NOT be backing anymore!! Sorry Red Robin, you’ve had more then enough chances to help make this situation better. An open ended apology is as good as none at all. Business ethics 101.