Red Robin Burgers

It’s been quite a while since my family and I have eaten out. To be honest we follow a clean eating meal plan and we just don’t need the cost or the fillers of restaurant food. It’s a lot of money and often very over rated. Since I hadn’t had a burger in a very long time, I decided that when we were going to splurge, we should head to Red Robin Burgers. They are known for their “gourmet burgers”. Surely some where know for their burgers will have a burger that is delicious, right?

Of course when we arrived they were busy. We didn’t end up waiting long, about 15-20 minutes. We were then seated. So we order some soft drinks and a couple appetizers and start to dig in while we were waiting for our food. Now we were part of the party of six at our table that evening. Three of the kids chose to have chicken strips and fries. My daughter wanted cheese fries. The chicken arrived COLD! And the cheese fries.. had a slice of cheese thrown over the top.. it wasn’t even melted. My plate was a burger very well done. They were instructed to cut it to make sure. I also ordered my fries loaded, but with none of the sauce that they add. My burger was RED. It wasn’t pink and it wasn’t very well done, it was red.. And the fries were loaded with the sauce. They were even kind enough to bring me EXTRA sauce on the side. I was furious! By the time we could catch our waitress, no one wanted to sit any longer to wait for hot, fully cooked food. We mentioned it to the server, but she offered no solution.. no money off the bill, nothing other then another 30 minute wait for hot food. We declined that offer. I was unhappy and fired off a tweet about the horrible food and the horrible service.

Red Robin readched out to me on March 21, 2014 about it and asked for more information, the store location and my phone number. Gladly, I sent them a DM on Twitter will all the information. Within a week the store manager called me and talked about the situation. He said he would send me a gift card and gathered my address and more information. I agree and I waited.. and waited.. and waited

Rather then replying to my tweet in DM they did so publicly.. So they publicly added they got the information. I was okay with that, they acknowledged trouble. At least it was a step in the right direction!! On May 15, 2014 I reached out again and let them know that I didn’t recieve anything from the manager and I was even more upset then I was originally.

I never heard back. Not from them after this tweet. Not from the store manager. Nothing.

Tacky? I think so. But I will let you be the judge of that!

It is one thing to have a business and have a mistake. They happen. We all have them in daily life. But to allow cold, uncooked food to be served.. there is no way around that. It’s truly sad for me because they only have one restaurant here and it’s a poor look when you have this many thing that go wrong. I’ve tried to contact them. I’ve tried to keep it under wraps so that I could just deal with it. I share this post and the tweets not to turn people away, but for everyone to see how business and ethics are completely lost. It seems like no one truly cares and for that reason I shed light to this subject. How can we just wash away problems and then not follow up. Is this the way we run businesses? No more Red Robin Burgers for this family. I will never recommend them, I will never eat there, I will never purchase a gift certificate there.. Ever. Customer service is so very important in an economy were every single person needs the business. This is one business I will NOT be backing anymore!! Sorry Red Robin, you’ve had more then enough chances to help make this situation better. An open ended apology is as good as none at all. Business ethics 101.

Comments

66 Responses to “Red Robin Burgers”

  1. June 30, 2014 at 7:44 pm

    OMG!! I’m sorry you had to go thru all this hassle..The way they handled this situation was also not good.

  2. Teresa McCluskey
    July 1, 2014 at 3:03 pm

    wow that is so sad that they do not even try to make it right! Shame on them!

  3. Maria Oller
    July 2, 2014 at 8:21 am

    Only had once a similar problem with jack in the box but the manager was so awesome they sent me a gift card and an actually greeting card apologizing within a week it made me feel like they actually care about costumers

  4. August 25, 2014 at 1:20 am

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